Latest posts
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7 Customer Service Spreadsheets for Small Business: Tickets to Renewals
Customer service spreadsheets for small business: 7 Excel and Google Sheets templates for tickets, SLA, complaints, returns, warranty and NPS.
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How to Calculate NPS in Excel and Track Customer Feedback
Calculate NPS in Excel from 0 to 10 scores, group promoters, passives and detractors, and log customer feedback until every issue is resolved.