Description
Listen to customers and fix what matters. Log feedback with a rating and NPS score, tag the issue type and track it until it is resolved. This NPS tracker Excel template also works in Google Sheets.
What it does
- Feedback log with rating, NPS score, channel, type and category
- Net Promoter Score with promoters, passives and detractors
- Open and resolved issues with time to resolve
- Ratings by month, channel and category
- Dashboard with NPS, ratings and open issues
How it works
- Settings: list your feedback channels, types and categories.
- Feedback: log each piece of feedback and mark it resolved when fixed.
- Dashboard: watch NPS and clear open issues.
What’s inside
Start Here guide, Dashboard (6 headline numbers and 6 charts), Feedback, Analysis and Settings sheets.
Good to know
- Excel and Google Sheets: open it in Microsoft Excel, or upload it to Google Drive and choose Open with → Google Sheets. Formulas, dropdowns and charts carry over.
- Colour-coded: blue cells are for your entries, grey cells calculate automatically, so you can’t break a formula by accident.
- Sample data included: a demo business fills every sheet so the dashboard works from day one. Clear the blue cells when you start.
- Any currency: amounts show without a symbol, and you set your currency once in Settings.
Want every template?
This template is part of the Small Business Complete Bundle: all 38 templates in six workbooks, each with its own dashboard.
Step-by-step guide
New to this? Read our guide: How to Calculate NPS in Excel and Track Customer Feedback.
Delivery
Instant download right after payment. The download link is also emailed to you and works up to 5 times within 30 days. One-time payment, no subscription. As a digital product, it is non-refundable once downloaded, but if a file is faulty we fix it, replace it or refund you. See our refund policy.
Reviews
There are no reviews yet.